FAQs

PRICES

Are all items listed in NZ Dollars?

Yes.

STOCK

Do you have items in all sizes?  

No.  Items are available only as listed (in the size/style etc.).

How do I know what size fits me?  

We’ve included measurements to help customers determine what size fits them best – don’t just assume that your ‘usual’ size applies.

ORDERING

Do I need an account to place an online order?  

No.  You can choose to create an account with us when you check out.  Otherwise, your details will automatically be added to our database when you complete your purchase.

GIFT WRAPPING

Sorry, we do not provide a Gift Wrapping Service. If you would like a special message included in your parcel just let us know.

PAYMENT

How can I pay for my online order?

We accept payments via credit cards, Paypal and Bank Deposits.  Sorry we cannot accept cash payments or layby.

Is it safe to use my credit card online at Trinity Collections?

Yes.  We use Shopify facilities to process credit card payments.  Please refer to our Privacy Policy for more information.

What do you do with my personal information?  Is my personal information kept private?

Your information helps us to understand our customers better and ensure we can provide you with a great shopping experience with us.  We do not pass on our customer information to anyone.  Please refer to our Privacy Policy for more information.

SHIPPING 

Domestic Shipping: New Zealand

How much does shipping in New Zealand cost?

All domestic deliveries are made via NZ Post.  

For Orders up to NZ $50.00

  • $4.50 - Standard Parcel Post 
  • $8.20 - Rural Delivery Post
  • $7.50 - Courier (non-signature)
  • $10.50 - Courier (signature required)

For Orders between NZ $50 and NZ $100

  • $6.50 - Standard Parcel Post 
  • $10.20 - Rural Delivery Post
  • $9.50 - Courier (non-signature)
  • $12.50 - Courier (signature required)

For Orders between NZ $100 and NZ $200

  • $8.00 - Standard Parcel Post 
  • $11.50 - Rural Delivery Post
  • $11.00 - Courier (non-signature)
  • $14.00 - Courier (signature required)

For Orders over NZ $200 - FREE

For offer free delivery via NZ Courier for all purchase orders over NZ $200.

If you have any questions about delivery options please contact us at trinitycollections3@gmail.com

Do you ship to rural delivery addresses in New Zealand?

Yes.  Please see our standard shipping rates above for rural delivery in New Zealand.

Do you ship to New Zealand PO Boxes?

Sorry we are unable to ship to PO Boxes.

How long will it take to receive my order?

Standard parcel post orders are estimated to be delivered within 3 days once shipped.

Courier orders are estimated to be delivered the next day once shipped.

Orders are not shipped on weekends.  

If there is any problem with dispatching your order on time, we will contact you.  Please include your e-mail address when placing an order to help us get in touch with you easily.

What if my parcel doesn't arrive within 7 working days?  

Please email us at trinitycollections3@gmail.com with your details, and we'll get in touch with NZ Post to see what’s happened.  Sometimes there can be delays in delivery to rural addresses/depending on delivery schedules.

International Shipping

Do you deliver overseas?

Please contact us at trinitycollections3@gmail.com for international shipping prices.

RETURNS

What if my item is faulty?  

If the goods are faulty we will gladly meet our obligations under the Consumer Guarantees Act. Please refer to our Refund Policy for more information.

How long will it take to receive my return refund?

If eligible, you will receive your refund within 5-10 working days from receipt of your returned package.  See our Refund Policy for further details.

HOW DO I GET IN CONTACT WITH YOU?

You can contact us at trinitycollections3@gmail.com.