Refund Policy

Our policy lasts 10 days. If 10 days have gone by since your order was shipped, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If approved, your refund (including return postage) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds
If you haven’t received a refund, contact your bank/credit card company as it may take some time before your refund is posted. If you’ve done all of this and still have not received your refund , please contact us at

Send your returned item(s) to: Trinity Collections Ltd,143 Milne Drive, Paraparaumu, Wellington (NZ) 5032. Return shipping costs will be included in your refund.